We have a 31-day refund policy, which means you have 31 days after completing the project/task.
To be eligible for a refund, we will create the dispute and hand over the case to the dispute team. The team will check the scope and if the development/customization is not according to the agreed scope, then you will get a refund based on the percentage that is not completed or completed in the wrong way. The decision of the team is final.
To start a refund, you can contact us at firstname.lastname@example.org. Unfortunately, we cannot accept refunds on sales or discounted services.
You cannot exchange the task or the payment with any other task or payment.
We will notify you about the decision of dispute team. And also let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 25 business days have passed since we’ve approved your refund, please contact us at email@example.com.