About the Role
As a Support Engineer, you will be the first line of technical support for our care plan clients. You will handle WordPress updates, troubleshoot plugin conflicts, optimise performance, and resolve bugs — keeping dozens of sites healthy and fast.
What You Will Do
- Apply WordPress core, theme, and plugin updates on staging before live
- Diagnose and fix PHP errors, plugin conflicts, and display issues
- Monitor site uptime and performance metrics
- Communicate with clients via email — clear, professional, and friendly
- Document recurring issues and contribute to our knowledge base