Our Commitment
We stand behind the quality of our work. This refund policy is designed to be fair to both parties — protecting your investment while respecting the time and expertise we commit to every project.
Custom Development Projects
Custom WordPress and WooCommerce development projects are scoped, quoted, and agreed before work begins. Due to the nature of custom work:
- Before project starts: Full refund available if you cancel before any work has commenced
- After work has commenced: No refund is available. “Commenced” means any substantive development, design, or configuration work has been undertaken
- If WPRobo cannot complete: A pro-rata refund will be issued for any work not yet completed
WordPress Plugins
For premium WordPress plugins purchased from our plugin store:
- 14-day money-back guarantee — if you are not satisfied with a plugin, request a full refund within 14 days of purchase
- Refund requests must be made via email to contact us
- No questions asked — we do not require a reason
- After 14 days, refunds are not available
Care Plans / Maintenance
Monthly care plans and maintenance retainers:
- Cancel anytime — no long-term contract
- Cancellation takes effect at the end of the current billing period
- No refunds for partial months
- Any pre-paid annual plans are refunded on a pro-rata basis for remaining months
Hosting
Managed WordPress hosting provided through our partnership with WordPress.com / Pressable:
- Hosting fees are non-refundable once the hosting environment has been provisioned
- Free hosting included with partner referrals is not transferable
How to Request a Refund
To request a refund, email contact us with your order details. We process refunds within 5 working days. Refunds are issued to the original payment method.
Contact
WPRobo Limited
Email: contact us